At [physicsandmathstutoring], we are committed to providing a valuable learning experience. If you are not fully satisfied with a course or service purchased from our Website, we offer a refund policy that outlines the conditions under which a refund may be granted.
1. Eligibility for Refunds
To be eligible for a refund, your request must meet the following criteria:
a. Courses
- Refund Period: You can request a refund for a course within [X days] of the purchase date.
- Completion Limit: Refunds will not be granted if you have completed more than [X%] of the course content.
- No Download of Certificates: If you have already downloaded a certificate of completion for the course, you are not eligible for a refund.
b. Subscriptions
- Monthly Subscriptions: You may cancel your subscription at any time. If you cancel within the first [X days] of your subscription, you are eligible for a refund. After this period, no refunds will be provided for the remaining period.
- Annual Subscriptions: Refunds for annual subscriptions will be provided if requested within [X days] of purchase and if you have not accessed more than [X%] of the content.
2. Non-Refundable Services
Certain services or products may be non-refundable, including:
- Promotional Offers: Courses purchased during sales or special promotions may not be eligible for refunds.
- Digital Goods: Any downloadable materials or resources are non-refundable once accessed or downloaded.
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at [your email] with your purchase details (order number, course name, and date of purchase).
- Include Reason: Provide a reason for requesting a refund so we can better understand your experience and improve our services.
- Response Time: We will review your request and respond within [X business days].
4. Refund Process
- Approval: If your refund request meets the eligibility criteria, we will issue the refund to your original payment method.
- Processing Time: Refunds will be processed within [X business days] of approval. Depending on your payment provider, it may take an additional [X days] for the funds to appear in your account.
- Partial Refunds: In certain cases, partial refunds may be granted at our discretion, depending on the extent of course usage.
5. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with the updated date.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
- Email: [info@physicsandmathstutoring.com]
- Address: [52 5 th floor, Limara Building Abu Shagara, Sharjah, United Arab Emirates]